Saturday, January 8, 2011

Lessons learned

You should never accept the last service appointment of the day on the last day of the week. Live and learn.

This all started Thursday night when I dripped a drop of grease onto the carpet in my office. You all know how I feel about grease in the house. Anyway - I got out the Resolve and spot treated the area. While I was down on the ground blotting per the directions on the spray bottle, I decided the carpet could use some professional help - there were distinct traffic flow lines that I wasn't too crazy about.

So Friday morning I called Chem Dry to see when I could get an appointment. They had an opening that afternoon at 5:30PM, which seemed like a perfect fit for my schedule. I came home from work, moved some crap out of the office to make things easier to clean and waited for the cleaning crew. They showed up at 5:30 as expected, went over the pricing with me, tried to up-sell additional services (which I declined), then set about to clean. And they were done - just like that. Honestly, I think they spent a total of 15 minutes to clean the carpet in my office, the stairs, and my bedroom upstairs. I'm positive they spent more time talking to me about my bikes than they did actually cleaning. Whatever...

After they said they were done, I noted to the crew that the carpeting downstairs still looked pretty dirty. It looked like the dirt had just been feathered out, so the transition from clean to dirty was just harder to distinguish. They said they did the best they could and to give the carpet a few hours to dry, and it might look better then. Foolishly, I agreed. Things dried up around 10:PM last night. Carpet still looked dirty. 10:30 at night and I was at Target looking for DIY carpet cleaners. Came home at 11:PM and started scrubbing the carpet by hand. And scrubbed and scrubbed. Still doesn't look great, but it's a lot better than it was.

The silver lining to all this is - my office hasn't been this clean in years:




Nor has my bedroom upstairs:




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